Customer Service


Shipping & Delivery

  • All orders are shipped with tracking numbers.
  • We typically ship using USPS, FedEx, UPS, and DHL (international only).
  • We ship same day where possible.
  • Cutoff times for same day shipping
  • All orders placed before 11:30 am US Pacific time ship same business day.  Orders placed between 11:30 am and 2:00 pm typically ship same business day.  Orders placed after 2:00 pm typically ship on the next business day.
  • Orders over $200 typically require a delivery signature from the customer.
  • We provide shipping insurance for most orders.
  • For commercial and OEM customers we can bill your FedEx or UPS account; please email ( us to set up before ordering.
  • Orders with different shipping and billing addresses may be held for verification before shipment.
  • Shipments to freight forwarders may be delayed for verification.  If you plan to use a freight forwarding service, please notify us before ordering so that we can complete verification before you place your order.  If we cannot reach you via email or phone, we will cancel the order and refund it.  

Privacy & Security

See our Privacy Policy page.

Returns & Replacements

  • We accept returns for new and unopened merchandise within 30 days of the order date.
  • We require a Return Merchandise Authorization (RMA) Number for all returns.
  • We require the item be shipped back to us within 10 business days of the RMA number being issued
  • We will process and notify you of the status of the return within 10 business days of receiving the shipment.
  • We do not provide refunds for returned items that were opened, damaged, installed, or otherwise not fit for sale.
  • Warranty returns require an RMA.
  • Read the entire return policy here.


We accept orders via our website, email or via phone.  We strongly prefer that customers order via the website as it is easier for us to track.

Payment, Pricing & Promotions

We accept all major Credit Cards and PayPal for all customers.  Commercial and OEM customers can also pay by Check, ACH, or terms.

Viewing Orders

All orders placed through the website or by phone will appear in your account's order history.

Updating Account Information

Please log in to your account to make updates.

All other Topics

Please email us at or call us at +1 858 314 8988.